Resolved: Netgear EX7500 Range Extender Dropping Connection

June 19, 2019
Netgear EX7500 Range

Despite the fact that Netgear EX7500 extender is an excellent device to get WiFi everywhere in the home or office, it is also prone to technical issues like any other WiFi range extenders. The most common issue that users face with the Netgear EX7500 WiFi extender is that it keeps dropping the connection. However, the issue may fix automatically after some time.

But it continues to appear, interrupting your internet surfing, online gaming, or live video streaming. We understand how frustrating it can be – when the extender keeps losing internet connection. That’s why, we have come up with this helpful tutorial. Here, we will provide you with some of the best solutions to fix the ‘Netgear EX7500 range extender drops connection’ issue. Continue reading.

Fix Netgear EX7500 Range Extender Dropping Connection Issue

  1. Don’t Use the Wrong WiFi Network

After a successful Netgear EX7500 extender setup, the extender provides you a new, extended WiFi network. This network has a different name or SSID rather than the earlier one. Chances are that your devices are connecting to the previous WiFi network instead of the new one without your knowledge. This can lead you to the WiFi connection drop issue. Therefore, make sure to connect with your EX7500’s extended network only.

  1. Power Cycle Your Netgear Extender

A simple power cycle of your Netgear EX7500 WiFi range extender can also resolve the issue. Just turn off your extender and plug it out from the power socket. Wait for some time. After that, plug the extender back in to an electrical outlet and turn it on. Here, you need to take care of a few things. These include the wall plug is not damaged, the power supply is fluctuation-free and the extender’s LED light is showing in green color.

  1. Keep the EX7500 Away From Interference

If you still face the issue, check the placement of your extender. Don’t ever place your extender near those devices which creates interference in the path of your extender’s WiFi signals. Such devices are microwaves, Bluetooth speakers, ceiling phones, 2.4GHz cordless phones, 5GHz cordless phones, refrigerators, electrical water tanks, etc. Even if you place your extender near concrete walls or in corners, you won’t be able to get continuous WiFi speed. Hence, relocate your Netgear EX7500 WiFi range extender, keeping in mind to place it far away from interference-creating sources.

  1. Install the Latest Firmware Version

Netgear extenders come embedded with a software known as firmware. However, the software may become corrupted or outdated over time and cause your Netgear EX7500 extender to drop the connection. So check whether the extender’s firmware is updated or not. Just visit web page and check the EX7500 firmware version. In case there is any latest firmware available, you will get a warning message at the top side. Simply click on that message and upgrade to the latest firmware version.

  1. Reset Your Extender

If nothing resolved your issue, go for resetting. Restore the default factory settings on your EX7500 extender. However, remember that the resetting process will delete all the customized settings made by you during the initial setup. Therefore, it’s recommended to note down the setting changes before Netgear extender reset. In order to reset your Netgear EX7500 WiFi range extender, press and hold the reset button using a paperclip or pin. Once done, the extender will reboot on its own. Connect a device to the extender using either an Ethernet cable or via WiFi. Now, configure the extender again through the Netgear genie smart setup wizard.


So these were our best ways to fix the ‘Netgear EX7500 range extender dropping connection’ problem. If the issue continues to trouble you, feel free to get in touch with our experienced and qualified technicians. They will troubleshoot your issue in a matter of minutes.